Encounter with SCBB

I dread coming to work these days, cos i just find it so difficult to drag myself out of bed every morning.
TGIF. Each week seems to pass by relatively fast.

I've been counting down to my delivery everyday liao. I just hit w35 today. 3 more weeks and i may give birth!

Was pissed off with the SCBB agent i spoke few days ago. She initially offered to send someone down to Dr Heng's clinic on the 23rd (which is my next appointment) to meet for the consenting process and for the biological questionnaire but told me later she wouldn't be able to do so as official hours are over and they cannot do consenting. She requested kun and me to go down to KKH itself instead on a Saturday morning instead. So i told her i need to ask my husband and we agreed to get in touch again the following Monday.

I checked with kun and he said he would not go to KKH as since we are the ones donating the cordblood, the representative should be accomodating us and not the other way round, which i find it logical too. Can't they meet somewhere else more convenient and suited to our schedule better? He felt the representative is selfish and inconsiderate to make a preggie travel to the hospital itself. Well i find it logical again.

I called the agent up and expected her to accomodate to our request...but NO. She told me that she has difficulty sending someone to meet me at the clinic as its so late. WTH, initially i don't even want to meet her at the clinic lor! (since my gynae appointment is at 7.05pm and she wanted to meet at 6.15pm, so we decided to "sacrifice " our dinner time to meet up with her...) she won't want to budge to accomodate us this time round, and told me there are other preggies travelling down to the hospital itself too when i asked her whether there are such cases. I told her my hubby sometimes has to do shift work on a Saturday hoping she understands and i told her i am being put in a difficult position (in my mind cos kun don't want us to travel to KKH and this stupid lady won't even budge) and u know what she said? "if its so troublesome, then its ok". WTH. So customer-oriented ah?! *note the sarcaism* Just because i'm donating and not paying to store the cordblood doesn't warrant her to give me that sort of crappy attitude right?!

So i decided to email again to the lady whom i voiced my interest in donation, saying i want to change the nurse-co-ordinator aka the agent. This is what i wrote.

Dear Sherrie

I've spoken to one of your nurse coordinators, Isabel but we have issues with regards to arranging the time and place to meet.
I wonder if its possible to send a nurse coordinator who might be able to meet outside official hours and a place which is more convenient (like my gynae's clinic) rather than having us to travel to KKH on a Saturday morning which we were asked to do so, since it can be rather inconvenient and troublesome especially now with my pregnancy related issues. I also do heard of other agents being able to travel to meet their clients.
Isabel said if its too troublesome its all right (which i'm interpreting her message that we can drop the idea of donating if we are not able to accede to her request of making our way to KKH itself).
I hope you can assist and accomodate to our requests. If it is not possible, I do thank you for your fast responses and assistance towards my queries.
Would look forward to your response. Many thanks.

And so the reply came in:

Hi Fianna
Thank you for your feedback.
We would like to assure you that every cord blood donor is important to the SCBB. We sincerely appreciate your feedback and would look into the issues highlighted.
The Collections Manager is currently not available and I would discuss this issue with her. We hope to be able to revert with a favourable reply by the end of the week.
If there are any other queries or need for clarification, please do not hesitate to contact us.

I'm still waiting for their reply. No news yet. Heng i still can afford to wait lor. Imagine i'm now in w36 already. By the time they get back to me, i might have already deliver.

Ok off the SCBB issue. I've been facing frequent BH contractions and "menstrual cramps" these days. Just hope they are false labour symptoms! Aiyo getting v nervous liao...I've decided to take my maternity leave from w38 onwards, which is the week starting 16-Mar. Little one is growing bigger and stronger each day, with his stretch and kicks whcih sometimes cause a lump in my tum tum. Even can feel that my right tummy weight seems to be heavier than the left and like a bit lopsided, probably cos of his butt (felt something rounded...hehe!) Can't wait to see him!